Senior Manager Diversity Equity amp Inclusion

Profile

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for providing thought leadership and assist the VP, DEI with developing growth strategy for diverse customer segments. Will lead planning, execution and evaluation of DE&I projects according to predetermined timelines and budgets. Builds and manages all activities related to the discovery and implementation of growth initiatives. Accomplishes project objectives by planning and evaluating project activities. Develops financial and operational objectives. Ensures DE&I operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees. Establishes metrics and tools to measure progress and evaluate the impact and ROI of programs, develops insights and partners with key stakeholders to effectively execute the DEI strategy and framework across the division.

Job Description

Core Responsibilities

Develop a contemporary, HBCU business development strategy by establishing and growing external relationships to drive customer relationship engagement, build diverse talent pipeline, and drive connect growth.

Manage activities related to pursuit of new HBCU XOC video and managed wifi accounts within our footprint.

Create HBCU off-campus student offer targeting future brand ambassadors (upper-classmen, graduating seniors).

Establish strategic partnerships with internal stakeholders through DE&I focused projects, plans, and initiatives Division-wide.

Develop CAR playbook that positions curated programs for diverse college students (career workshops, internships, grants) as differentiators for college & university win-back competitive bids.

Drive more awareness of IE/ACP, build trust, and bolster Xfinity brand presence within Black and non-English speaking communities (i.e. Leverage employees/ERG's in Black Churches, Schools)

Partner with Marketing to create targeted Internet Essentials / ACP messaging campaign and offer strategy for MDU properties in low-income zip codes.

Build out an event strategy that enables our ability to collect multicultural customer contact info and route to sales teams for future follow up (CCLM).

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com